FAQ

  • How much is the charges for Shipping fees?

For Malaysia, a flat rate of RM 10.00 will be charge purchase below RM 150.00. Free Delivery to Malaysia (both West & East) when purchase over RM 150.00.
** For International orders, delivery fees will be shown at check out. (Please check "Shipping Fees")

 

  • What is your cut-off time for order?

Our cut-off time is 11am (UTC/GMT+8),  any payments made after the cut-off time will be considered the next day order. This does not take into account possible delay caused by payment authorization.

 

  • When you will ship out the orders?

We will always try to ship your order within one business day once payment is fully received. Orders placed on weekends and Malaysia holidays will be shipped the next business day.

 

  • What is your ship out date?

Orders will ship out during normal working days (Monday to Friday, excluding Malaysia public holidays).

 

  • When i will receive my tracking number?

You will be sent an email notification including your parcel tracking number once your order has been shipped ,if you can't track the code on the day, please try again next day. Please do let us know if you do not receive your goods after three (3) working days from the day received tracking code and we are most happy to help you track it out. 

 

  • What will happen to the parcel if I am not around to acknowledge?
If there is nobody around to acknowledge the parcel at your given address, courier agent normally will leave a notice letter in your mail box or door step and require you to do self collection at their nearest branch. 

Normally you will be given 7 working days to collect your parcel, if the parcel is not collected within the deadline, they will return the parcel to us. Then, we will contact you to make a new shipping arrangement.
** To avoid any troublesome matter, please ensure that someone are available to acknowledge the parcel at the given address during the delivery

 

  • What form payment can I use?

We offer payment through Paypal and Manual Payment.

Paypal accepts debit card and credit card payment without create an Paypal account during checkout.

For manual payment, we will send instruction and detail via email for both online transfer & offline cash deposit. It will take 1-2 days for verification. (For Malaysia only)